StillThought Terms of Service

Effective date: October 10, 2026.

These terms govern use of StillThought's public website and services where no separate written agreement governs that use. By using the service after these terms take effect, you agree to them. If you act for an organization, you must have authority to do so.

A signed customer agreement, order form or other applicable written agreement controls where it conflicts with these terms. These public terms do not amend a Business Associate Agreement or replace a healthcare practice's patient agreements or privacy notices.

Accounts and authorized access

Use only accounts and practice resources you are authorized to access. Keep your credentials secure, follow your organization's access policies and promptly report suspected unauthorized access to michael@stillthought.health. Do not include credentials or patient records in that email.

Google sign-in verifies an account's identity. Access to practice information still requires the appropriate membership, invitation and role permissions. Availability of Google sign-in does not make clinical records publicly accessible.

Professional users must have the capacity and authority to enter the applicable agreement. Patients and authorized representatives use practice-managed access according to the practice's requirements, including appropriate arrangements for minors.

Information and connected services

You and your organization retain your rights in information submitted to the service. You authorize StillThought to process that information only as needed to provide the authorized service and as permitted by applicable agreements and law. This permission does not transfer ownership of patient or practice records to StillThought.

You are responsible for having the necessary authority and permissions to submit information, connect an account, record a session or direct a communication. Do not submit clinical or patient information to an environment designated for synthetic development or testing.

Gmail, Calendar and other integrations require separate authorization and may be subject to their providers' terms and administrator controls. Connect only accounts you are entitled to use. Before enabling a workflow, review its permissions, selected accounts and calendars, sharing settings and communication behavior. Revoking access or disabling an integration can interrupt service features and does not automatically delete records or appointments already created.

StillThought's handling of personal information is described in its Privacy Policy. Google account data is used only for permitted, authorized features. No permission granted under these terms allows Gmail or calendar data, or information derived from it, to be used to train or fine-tune AI models.

Clinical use and AI assistance

StillThought supports practice workflows; it does not establish a clinician-patient relationship with StillThought. Healthcare professionals remain responsible for clinical judgment, documentation, consent and patient care.

AI features can make mistakes, omit context or produce inappropriate suggestions. Review generated classifications, summaries, notes and proposed actions before relying on them or using them in care. A feature's availability does not establish suitability for every clinical situation.

The service is not an emergency response service and does not promise continuous monitoring of messages. For emergencies, use local emergency services or the instructions provided by the responsible healthcare practice.

Permitted use

Use the service for lawful purposes within your authorized role. Do not attempt to access another person's records without authority, bypass security or approval controls, disclose credentials, interfere with the service, or send unlawful or unsolicited communications. Do not use connected services in ways that violate their applicable policies.

StillThought may restrict access when reasonably necessary to address misuse, a security risk or a legal requirement, subject to applicable agreements and law. We will coordinate necessary record access, export or retention with the responsible organization as required by those agreements and obligations. Suspension does not by itself authorize deletion of clinical records.

Service operation and commercial arrangements

Features depend on the customer's configuration, enabled integrations and subscription. Fees, subscription periods, support commitments, service levels and termination arrangements are governed by the applicable written commercial agreement. These terms do not create an additional payment obligation or change an existing subscription.

Maintenance, third-party outages and changes to connected services can affect availability. Unless an applicable agreement provides otherwise, the public website and service are provided as available, without a promise of uninterrupted or error-free operation. Nothing in these terms excludes rights or obligations that applicable law does not permit to be excluded.

StillThought and its licensors retain rights in the software, website and associated materials. Authorized users may use them for the purposes permitted by the applicable agreement. Rights in customer information remain with the relevant customer or rights holder.

Liability and disputes

Applicable written agreements govern warranties, liability limits, remedies and dispute procedures for organizational customers. For use without a separate agreement, applicable law governs liability and disputes. Nothing in these terms waives rights that applicable law does not permit to be waived.

Changes and contact

StillThought may update these terms and will identify the effective date. Material changes will receive notice where required. Updates do not automatically amend a signed customer agreement or Business Associate Agreement.

For questions or support, contact StillThought at michael@stillthought.health.